Manual verification
Review verification evidence manually in the VOVE ID dashboard, upload supporting documents, and approve a session when automated review is not enough.
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Review verification evidence manually in the VOVE ID dashboard, upload supporting documents, and approve a session when automated review is not enough.
Manual verification lets an authorized reviewer complete a KYC review from the dashboard when automated checks are not enough on their own.
Make sure all of the following are true:
the manual verification capability is enabled for your organization
your user has the Identity Verification > Manual verification permission through an admin-managed role, as described in Team roles and permissions
the user already has a verification session in the dashboard
In the dashboard, open Users.
Select the user you want to review.
If the user has more than one session, choose the correct session.
Click Manual Verification.
If you do not see the Manual Verification button, your account probably does not have the required permission.
Start by reviewing the information already attached to the session:
captured document images
selfie and session details
extracted document fields
audit and session history
If the user already submitted a document for a step, the dashboard highlights that so you can decide whether the original evidence is enough or whether you need to upload additional material.
The manual verification dialog follows the configured verification steps for the flow.
For document-based steps, you can upload supporting files directly in the dashboard. Depending on the step, the workflow may require:
one document upload
a front and back upload
After the required file set is uploaded, data extraction starts automatically.
Once extraction finishes, the dashboard shows the extracted fields grouped by category, such as:
personal information
document details
address details
If needed, you can edit the extracted values before completing the review.
This is useful when:
OCR captured the correct field but needs formatting cleanup
a value is readable in the document image but was extracted incorrectly
you need the stored extracted data to match the evidence you reviewed
When you are satisfied with the evidence, click Verify.
Approving through the manual verification flow:
marks the session as successfully verified
records that the session was approved manually
stores who approved it and when
keeps the uploaded review material and extracted data available in the session
After approval, the user details page shows that the session was verified manually.
Manual verification is a sensitive action. After you approve a session, review teams can trace:
the reviewer who approved the session
the approval timestamp
the supporting uploaded documents
the extracted and edited data used during review
the session audit history
Give manual verification access only to trusted reviewers.
Reuse user-submitted evidence when it is sufficient, and upload extra material only when needed.
Review extracted data before approval instead of assuming OCR is final.
Use the correct session tab when a user has multiple verification attempts.
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