> For the complete documentation index, see [llms.txt](https://docs.voveid.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.voveid.com/docs/api/flows.md). # Flows ### Introduction Welcome to the Vove ID Custom Flows documentation. Our new **Custom Flows** feature empowers you to design personalized identity verification processes tailored to your specific needs. With this feature, you can set specific conditions, choose supported documents, and create a seamless verification journey for your users. ### Key Benefits * **Flexibility**: Design verification processes that align with your business requirements. * **Customization**: Set specific conditions and select required documents, and verify each user differently * **Efficiency**: Streamline the user verification experience. * **Scalability**: Easily update flows as your needs evolve. *** ### Getting Started with Custom Flows To begin creating your custom flows: 1. **Log In to Your Dashboard** * Access your Vove ID client dashboard with your credentials. 2. **Navigate to the Flows Section** * From the main menu, select **"Flows"**. 3. **Create a New Flow** * Click on the **"Create New Flow"** button.

Settings => Flows Pages

*** ### Creating a Custom Flow **Step 1: Define Flow Details** * **Flow Name** * Enter a unique name for your flow (e.g., *"Premium User Verification"*). **Step 2: Set Steps** * **Liveness** * You can turn it ON to verify users liveness and make sure there is a real person trying to get verified * **Steps** * Select as many steps needed to verify user, for each step you can select the supported documents **Face Match Levels** Vove ID allows you to configure the **Face Match Level** used when comparing the user's live face with the photo on their identity document. The match level ranges from **1 to 7**. Higher levels require a stronger facial similarity and provide a lower **False Acceptance Rate (FAR)**. | Match Level | False Acceptance Rate (FAR) | Meaning | | ----------- | --------------------------: | ----------------------------------------------------------------------------------------------------------- | | **Level 7** | 1 in 500,000 | Highest match confidence. Recommended for high-security or high-risk use cases. | | **Level 6** | 1 in 100,000 | Very high match confidence. Suitable for regulated and higher-risk onboarding. | | **Level 5** | 1 in 10,000 | High match confidence. Provides a strong balance between security and user acceptance. | | **Level 4** | 1 in 1,000 | Moderate match confidence. Suitable for lower-risk verification scenarios. | | **Level 3** | 1 in 500 | More permissive matching with a higher probability of false acceptance. | | **Level 2** | 1 in 250 | Permissive matching. Recommended only when a higher acceptance rate is preferred over strict face matching. | | **Level 1** | 1 in 100 | Most permissive matching level. | | **Level 0** | — | The faces are considered a **non-match**. | **Understanding FAR** **False Acceptance Rate (FAR)** represents the probability that two different people could incorrectly be considered a match. For example: * **Level 7 — 1/500,000 FAR** means approximately 1 false acceptance could occur for every 500,000 impostor comparison attempts. * **Level 5 — 1/10,000 FAR** means approximately 1 false acceptance could occur for every 10,000 impostor comparison attempts. * **Level 1 — 1/100 FAR** means approximately 1 false acceptance could occur for every 100 impostor comparison attempts. As the Match Level increases, the matching threshold becomes stricter. > **Note:** False Reject Rates (FRR) may vary depending on factors such as anti-tampering characteristics of the identity document, document/image quality, and the age of the photograph displayed on the identity document. **Step 3: Select Supported Documents** * **Document Types** * Choose the types of documents users must provide (e.g., passport, national ID, utility bill). * **Verification Requirements** * Specify any additional verification steps or document requirements. **Step 4: Configure Flow Steps** * **Step Order** * Arrange the steps in the order you want users to complete them. * **Instructions** * Add custom instructions or messages for users at each step. **Step 5: Review and Activate** * **Preview Flow** * Review all settings to ensure accuracy. * **Activate Flow** * Save and activate the flow for it to become live. * you can use as many flows you want by using their specific ID, and the default flow will be used as default when you don't specify the ID. * Update Flow * you can't update a flow, because the flow can be already assigned to some verifications, but when you update a flow a new version will be created with a different ID and you can either make it default or use the ID for new verifications. *** #### Managing Your Flows * **Edit Existing Flows** * Make changes to your flows by selecting the flow and clicking **"Edit"**. You can't update a flow, because the flow can be already assigned to some verifications, but when you update a flow a new version will be created with a different ID and you can either make it default or use the ID for new verifications. * **Deactivate Flows** * Temporarily disable a flow without deleting it. * **Delete Flows** * We don't allow deleting flows for the same reason of editing flows, but you can deactive it by disabling it. * **Duplicate Flows** * Create a copy of an existing flow by modifying an existing flow, without altering the original. *** #### Future Enhancements (Coming soon) We are committed to continually improving the Custom Flows feature. Upcoming enhancements include: * **Advanced Conditional Logic** * More complex condition settings for granular control. * **Multi-Language Support** * Customize flows for different languages to cater to a global user base. * **Analytics Integration** * Gain insights into flow performance and user behavior. *** #### Support and Feedback If you have questions or need assistance: * **Contact Support or your account manager** * Email us at . * **Provide Feedback** * Your feedback helps us improve. Let us know your thoughts and suggestions. *** Thank you for choosing Vove ID for your digital identity solutions. We are excited to see how you leverage Custom Flows to enhance your user verification process.