Flows
Introduction
Welcome to the Vove ID Custom Flows documentation. Our new Custom Flows feature empowers you to design personalized identity verification processes tailored to your specific needs. With this feature, you can set specific conditions, choose supported documents, and create a seamless verification journey for your users.
Key Benefits
Flexibility: Design verification processes that align with your business requirements.
Customization: Set specific conditions and select required documents, and verify each user differently
Efficiency: Streamline the user verification experience.
Scalability: Easily update flows as your needs evolve.
Getting Started with Custom Flows
To begin creating your custom flows:
Log In to Your Dashboard
Access your Vove ID client dashboard with your credentials.
Navigate to the Flows Section
From the main menu, select "Flows".
Create a New Flow
Click on the "Create New Flow" button.
Settings => Flows Pages
Creating a Custom Flow
Step 1: Define Flow Details
Flow Name
Enter a unique name for your flow (e.g., "Premium User Verification").
Step 2: Set Steps
Liveness
You can turn it ON to verify users liveness and make sure there is a real person trying to get verified
Steps
Select as many steps needed to verify user, for each step you can select the supported documents
Face Match Levels
Vove ID allows you to configure the Face Match Level used when comparing the user's live face with the photo on their identity document.
The match level ranges from 1 to 7. Higher levels require a stronger facial similarity and provide a lower False Acceptance Rate (FAR).
Level 7
1 in 500,000
Highest match confidence. Recommended for high-security or high-risk use cases.
Level 6
1 in 100,000
Very high match confidence. Suitable for regulated and higher-risk onboarding.
Level 5
1 in 10,000
High match confidence. Provides a strong balance between security and user acceptance.
Level 4
1 in 1,000
Moderate match confidence. Suitable for lower-risk verification scenarios.
Level 3
1 in 500
More permissive matching with a higher probability of false acceptance.
Level 2
1 in 250
Permissive matching. Recommended only when a higher acceptance rate is preferred over strict face matching.
Level 1
1 in 100
Most permissive matching level.
Level 0
—
The faces are considered a non-match.
Understanding FAR
False Acceptance Rate (FAR) represents the probability that two different people could incorrectly be considered a match.
For example:
Level 7 — 1/500,000 FAR means approximately 1 false acceptance could occur for every 500,000 impostor comparison attempts.
Level 5 — 1/10,000 FAR means approximately 1 false acceptance could occur for every 10,000 impostor comparison attempts.
Level 1 — 1/100 FAR means approximately 1 false acceptance could occur for every 100 impostor comparison attempts.
As the Match Level increases, the matching threshold becomes stricter.
Note: False Reject Rates (FRR) may vary depending on factors such as anti-tampering characteristics of the identity document, document/image quality, and the age of the photograph displayed on the identity document.
Step 3: Select Supported Documents
Document Types
Choose the types of documents users must provide (e.g., passport, national ID, utility bill).
Verification Requirements
Specify any additional verification steps or document requirements.
Step 4: Configure Flow Steps
Step Order
Arrange the steps in the order you want users to complete them.
Instructions
Add custom instructions or messages for users at each step.
Step 5: Review and Activate
Preview Flow
Review all settings to ensure accuracy.
Activate Flow
Save and activate the flow for it to become live.
you can use as many flows you want by using their specific ID, and the default flow will be used as default when you don't specify the ID.
Update Flow
you can't update a flow, because the flow can be already assigned to some verifications, but when you update a flow a new version will be created with a different ID and you can either make it default or use the ID for new verifications.
Managing Your Flows
Edit Existing Flows
Make changes to your flows by selecting the flow and clicking "Edit". You can't update a flow, because the flow can be already assigned to some verifications, but when you update a flow a new version will be created with a different ID and you can either make it default or use the ID for new verifications.
Deactivate Flows
Temporarily disable a flow without deleting it.
Delete Flows
We don't allow deleting flows for the same reason of editing flows, but you can deactive it by disabling it.
Duplicate Flows
Create a copy of an existing flow by modifying an existing flow, without altering the original.
Future Enhancements (Coming soon)
We are committed to continually improving the Custom Flows feature. Upcoming enhancements include:
Advanced Conditional Logic
More complex condition settings for granular control.
Multi-Language Support
Customize flows for different languages to cater to a global user base.
Analytics Integration
Gain insights into flow performance and user behavior.
Support and Feedback
If you have questions or need assistance:
Contact Support or your account manager
Email us at [email protected].
Provide Feedback
Your feedback helps us improve. Let us know your thoughts and suggestions.
Thank you for choosing Vove ID for your digital identity solutions. We are excited to see how you leverage Custom Flows to enhance your user verification process.
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