Flows

Introduction

Welcome to the Vove ID Custom Flows documentation. Our new Custom Flows feature empowers you to design personalized identity verification processes tailored to your specific needs. With this feature, you can set specific conditions, choose supported documents, and create a seamless verification journey for your users.

Key Benefits

• Flexibility: Design verification processes that align with your business requirements.

• Customization: Set specific conditions and select required documents, and verify each user differently

• Efficiency: Streamline the user verification experience.

• Scalability: Easily update flows as your needs evolve.

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Getting Started with Custom Flows

To begin creating your custom flows:

1. Log In to Your Dashboard

   • Access your Vove ID client dashboard with your credentials.

2. Navigate to the Flows Section

   • From the main menu, select "Flows".

3. Create a New Flow

   • Click on the "Create New Flow" button.

   

   Settings => Flows Pages

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Creating a Custom Flow

Step 1: Define Flow Details

• Flow Name

  • Enter a unique name for your flow (e.g., "Premium User Verification").

Step 2: Set Steps

• Liveness

  • You can turn it ON to verify users liveness and make sure there is a real person trying to get verified

• Steps

  • Select as many steps needed to verify user, for each step you can select the supported documents

Step 3: Select Supported Documents

• Document Types

  • Choose the types of documents users must provide (e.g., passport, national ID, utility bill).

• Verification Requirements

  • Specify any additional verification steps or document requirements.

Step 4: Configure Flow Steps

• Step Order

  • Arrange the steps in the order you want users to complete them.

• Instructions

  • Add custom instructions or messages for users at each step.

Step 5: Review and Activate

• Preview Flow

  • Review all settings to ensure accuracy.

• Activate Flow

  • Save and activate the flow for it to become live.

  • you can use as many flows you want by using their specific ID, and the default flow will be used as default when you don't specify the ID.

• Update Flow

  • you can't update a flow, because the flow can be already assigned to some verifications, but when you update a flow a new version will be created with a different ID and you can either make it default or use the ID for new verifications.

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Managing Your Flows

• Edit Existing Flows

  • Make changes to your flows by selecting the flow and clicking "Edit". You can't update a flow, because the flow can be already assigned to some verifications, but when you update a flow a new version will be created with a different ID and you can either make it default or use the ID for new verifications.

• Deactivate Flows

  • Temporarily disable a flow without deleting it.

• Delete Flows

  • We don't allow deleting flows for the same reason of editing flows, but you can deactive it by disabling it.

• Duplicate Flows

  • Create a copy of an existing flow by modifying an existing flow, without altering the original.

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Future Enhancements (Coming soon)

We are committed to continually improving the Custom Flows feature. Upcoming enhancements include:

• Advanced Conditional Logic

  • More complex condition settings for granular control.

• Multi-Language Support

  • Customize flows for different languages to cater to a global user base.

• Analytics Integration

  • Gain insights into flow performance and user behavior.

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Support and Feedback

If you have questions or need assistance:

• Contact Support or your account manager

  • Email us at [email protected].

• Provide Feedback

  • Your feedback helps us improve. Let us know your thoughts and suggestions.

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Thank you for choosing Vove ID for your digital identity solutions. We are excited to see how you leverage Custom Flows to enhance your user verification process.